About Us – Get to Know citynow, Malaysia's Preferred Online Gaming Platform

CityNow was born from a simple desire — to create an online gaming experience that is truly enjoyable, safe, and trustworthy for all Malaysian players. From Kuala Lumpur to Sabah, we are here for you.

🏆 Trusted Since 2018 🔒 256-bit SSL Encryption 🎮 1000+ Games ⚡ Fast Withdrawals 💬 24/7 Support
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500K+
Registered Members
1000+
Game Categories
6+
Years in Operation
24/7
Customer Service

The Story Behind CityNow

CityNow is more than just a name — it is the result of years of experience, dedication, and commitment to delivering the best for Malaysian players. The platform launched in 2018 with one clear goal: to become the most trusted, most secure, and most enjoyable online gaming destination in the region.

In the early days, our small but passionate team began this journey with just a few hundred members. But through continuous improvements, actively listening to user feedback, and an unwavering commitment to security and fair play — CityNow grew rapidly. Today, over 500,000 active members trust CityNow as their go-to platform for online entertainment.

What sets citynow apart from other platforms is not just the number of games on offer — though that is impressive too. What truly makes citynow stand out is how we see every member not merely as a user, but as part of a community we are building together. Every piece of feedback is heard, every complaint is resolved, and every suggestion is taken seriously.

We understand that Malaysian players have their own tastes and needs. That is why CityNow ensures our platform is built with Malaysian users in mind — from language options and local payment methods like FPX and Touch 'n Go eWallet, to customer support in Bahasa Malaysia. We are not a foreign platform merely tapping into the local market — we are a platform built for Malaysian players.

Every decision we make — whether adding new games, updating security systems, or launching new promotions — is guided by one simple question: will this bring more value and enjoyment to our members? If the answer is yes, we move forward. If not, we rethink it.

That is the DNA of CityNow. That is why we are still here after more than six years, and why we are confident that the best of CityNow is still ahead.

The citynow Journey

2018

CityNow Founded

The platform was launched with a focus on delivering a genuine and secure experience for Malaysian users.

2019

First 100,000 Members

Reached the milestone of 100K registered members and launched CityNow's first mobile app.

2020

Game Expansion

The Bingo, Sports, and Slots categories were expanded with over 500 new game titles added.

2022

New Security System

Upgraded security infrastructure with 256-bit SSL encryption and two-factor authentication (2FA).

2026

500,000+ Active Members

CityNow is now the most active and trusted online gaming platform in Malaysia.

Why Do Malaysian Players Choose CityNow?

These are not just promotional words. These are the real things that set CityNow apart from other platforms in the market.

Advanced-Level Security

All transactions and members' personal data are protected with 256-bit SSL encryption. Two-factor authentication (2FA) is available for added protection on every citynow account.

Fast & Easy Withdrawals

Your winnings are processed and credited to your bank account or e-wallet within 5–15 minutes. No red tape, no long waits — your money, on your terms.

1000+ Game Options

From the latest video slots and live sports betting to interactive bingo and classic table games — everything is in one platform. No need to go anywhere else.

Best Mobile App

The CityNow app is available for Android and iOS, optimised for all screen sizes. Its intuitive interface makes it easy to navigate, deposit, play, and withdraw funds.

24/7 Customer Support

CityNow's Bahasa Malaysia-speaking support team is available to assist you 24 hours a day, 7 days a week via live chat. Every enquiry is answered promptly and courteously.

Ongoing Bonuses & Promotions

From welcome bonuses and weekly cashback to birthday rewards and big-prize tournaments — CityNow always finds new ways to give more value to loyal members.

Our Mission & Vision

CityNow's mission is simple yet meaningful: to provide the safest, fairest, and most enjoyable online gaming platform for every Malaysian player — regardless of their background or experience in online gaming.

Our vision goes further — we want citynow to be known not just as a gaming platform, but as a community that brings together hundreds of thousands of Malaysian players who share the same passion. A place where everyone is respected, treated fairly, and feels safe to enjoy their entertainment of choice.

We believe responsible gaming is not just a slogan — it is a real responsibility we take seriously. That is why CityNow provides a full set of self-control tools, customisable spending limits, and support for players who need assistance. Healthy entertainment starts with a platform that cares.

CityNow's Core Values

Integrity Above All

Every game on citynow uses a certified RNG system. Fairness is not optional — it is our minimum standard.

Players First

Every product decision, every system update, every promotion — all made with the player experience as the top priority.

Continuous Improvement

We are never satisfied with the status quo. The CityNow technical team is constantly working to make the platform faster, more stable, and more enjoyable.

Social Responsibility

CityNow is committed to responsible gaming and provides support to members who need help managing their playing habits.

The Team Behind CityNow

CityNow is powered by a passionate, experienced team fully committed to delivering the best for every one of our members.

🎯

Product Division

Product Team

Those responsible for ensuring every new CityNow feature is truly useful and enjoyable for all players.

🔒

Security Division

Security Team

Cybersecurity experts who monitor and protect the CityNow platform 24/7 around the clock.

💬

Support Division

Support Team

A friendly team ready to answer any enquiry and assist CityNow members at any time.

⚡

Technical Division

Tech Team

Talented engineers who keep the CityNow platform fast, stable, and free from technical disruptions.

CityNow and the Malaysian Player Community

From day one, citynow was built not just to be a big platform — but to be a meaningful one for Malaysian players. We know that behind every account is a real person with a real life, real pressures, and moments where they simply want to unwind and enjoy some fun entertainment. Our responsibility is to make sure those moments are truly enjoyable and completely worry-free.

The CityNow community now spans players from all walks of Malaysian life — students, professionals, parents, seniors — all coming together on one platform. What unites them is not just a shared love of gaming, but trust in the platform they have chosen. And that trust is the most valuable asset CityNow holds.

We actively listen to our community. Through in-app feedback channels, live Q&A sessions, and user behaviour analysis — the CityNow team is always looking for ways to improve the experience. Many of CityNow's best features today were actually born from suggestions by our own members. That is proof that at CityNow, players' voices are truly heard and valued.

CityNow's Commitment to Responsible Gaming

Online gaming should be a source of entertainment, not stress. citynow takes a proactive approach to ensuring all members play within healthy and enjoyable limits. Our platform is equipped with daily and weekly spending limit tools, self-exclusion options, and an automated detection system that flags any member whose playing patterns show signs of concern.

We also work closely with responsible gaming organisations to ensure that support resources are always easily accessible to anyone who needs them. For more information on responsible gaming, you can visit the Responsible Gaming us.

Full Suite of Local Payment Methods

One thing you'll truly appreciate about citynow is the convenience of local payment methods we support. Deposits and withdrawals can be made via FPX (all major Malaysian banks), Touch 'n Go eWallet, GrabPay, Boost, and many other methods commonly used by Malaysians in everyday life. No complicated foreign payment methods, no frustrating hidden fees.

The citynow KYC (Know Your Customer) process is designed to be as simple and fast as possible. You only need to upload the required identification documents once, and verification is typically completed in under 24 hours. After that, all transactions proceed smoothly without any interruption.

What Our Members Say

"CityNow truly stands apart. Fast withdrawals, friendly support, and great games. I've been with CityNow for 3 years and have never been disappointed."

— Hafiz, Kuala Lumpur

"Love the CityNow app. Easy to use, fast, and I can play bingo while waiting for the bus. Money credited to my account in just 10 minutes!"

— Siti Aminah, Penang

"A platform that takes security seriously. I feel at ease knowing my data and money are well protected at CityNow."

— Rajan, Johor Bahru

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