Your privacy is our priority. Find out exactly how citynow collects, uses, stores, and protects your personal information at every step.
256-bit SSL Protected | Version 2.4 | PDPA CompliantSix core principles that shape how CityNow handles the personal data of all our members.
All data transmitted between your device and citynow servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions worldwide.
You have the right to access, amend, or request deletion of your personal data at any time through your account settings or by contacting the citynow support team.
CityNow has never and will never sell, rent, or profit from members' personal data to any third party for marketing or commercial purposes.
We only collect information that is genuinely necessary to provide CityNow's services. There is no excessive data collection or gathering of information irrelevant to your use of the platform.
Your financial information, including bank account numbers, e-wallet details, and transaction history, is stored separately with additional encryption and is never shared with any third party.
CityNow's Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to complying with all applicable data protection regulations.
Transparency is the foundation of trust. Here are the categories of data we collect and why they are needed.
Full name, date of birth, identity card number — required for KYC verification and legal compliance.
Email address and phone number — used for account verification, transaction notifications, and service communications.
Bank account and e-wallet details for processing deposits and withdrawals. Never stored in plain text.
IP address, browser type, operating system — used for account security and detection of suspicious activity.
Betting history, win and loss records — required for customer support, auditing, and compliance.
IP-based location only — used to verify that you are accessing from an permitted region. Precise location is not collected.
This Privacy Policy outlines CityNow's commitment to protecting your personal information. By using our platform, you agree to the practices described in this document.
CityNow deeply values the trust you place in us. As a trusted online gaming platform in Malaysia, we understand how important privacy is in today's digital world. This Privacy Policy explains in detail how we handle every aspect of your personal information — from collection through to deletion.
This policy applies to all users who access the citynow.pro website, use the CityNow mobile app, or interact with any services we provide. It also applies to all processes involving personal data, whether online or offline.
This document should be read together with Terms and Conditions and Responsible Gaming Policy CityNow for a full overview of the agreement between you and our platform.
CityNow collects your personal information through several transparent and direct methods:
We have never purchased data lists or collected personal information from third-party sources without your knowledge.
Every piece of information we collect has a clear and legitimate purpose. citynow uses your personal data for the following purposes:
CityNow will not use your personal data for any purpose beyond those stated without first obtaining your consent.
CityNow is firmly committed to not selling or handing over your personal data to third parties indiscriminately. However, there are limited situations where data sharing is necessary and lawful:
All third-party partners handling citynow data are bound by strict data protection agreements and are prohibited from using that information for any purpose beyond what is specified.
CityNow makes serious investments in industry-grade data security infrastructure to ensure your personal information is always protected:
While no system can be guaranteed 100% secure, citynow applies the same security standards as leading financial institutions to protect your data.
CityNow retains your personal data only for as long as it is needed for the stated purpose or as required by Malaysian law. The following are our data retention guidelines:
Retained throughout the active account period and updated whenever account information changes.
Retained for a minimum of 7 years from the transaction date in accordance with Malaysian financial legal requirements.
Retained for 12 months for fraud detection and dispute resolution purposes.
Retained for 3 years for reference and service improvement.
Minimum data is retained for 5 years after account closure for legal compliance purposes, after which it is securely deleted.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by CityNow:
Request a copy of all personal data we hold about you at any time.
Request correction of inaccurate or incomplete data through your account settings or support.
Request deletion of your personal data, subject to statutory retention obligations.
Object to data processing for direct marketing purposes — unsubscribe at any time.
Request a copy of your data in a machine-readable format for transfer to another platform.
Request restriction of data processing in certain circumstances while a dispute is under review.
To exercise any of the rights above, contact the citynow support team via live chat within the platform or visit the FAQ us. We will process your request within 14 business days.
CityNow uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the citynow platform.
The citynow platform may contain links to third-party services such as game providers or payment processors. This Privacy Policy applies solely to the citynow platform.
When you access third-party services through our platform, their own privacy policies apply. CityNow is not responsible for the privacy practices or content of those third-party websites or services.
We encourage you to read the privacy policy of every third-party service you use alongside the CityNow platform.
If you have any questions, concerns, or complaints regarding how CityNow handles your personal data, please do not hesitate to reach out to us:
This Privacy Policy was last updated on 1 January 2026. Any significant changes will be communicated to all members via email and in-platform notifications.