Winning big is a great feeling, but a slow or complicated withdrawal process can ruin it. At citynow, we make sure your winnings reach you quickly, securely, and without the headache — using the local payment methods you use every day.
Four simple steps — done in just a few minutes
Log in to your citynow account using your username and password. Make sure your two-factor authentication (2FA) is active for added security.
Go to the "Wallet" or "Finance" section in your account, then click the "Withdrawal" button to proceed.
Choose your preferred withdrawal method — DuitNow, FPX, or local bank — then enter the amount you wish to withdraw in MYR.
Review your details and confirm your withdrawal request. citynow will process the funds to your account in no time.
All popular Malaysian payment methods are available at citynow
Direct to your phone number or IC number
FastestMaybank, CIMB, RHB, and all major banks
PopularTouch 'n Go eWallet direct to your account
EasyBoost eWallet for instant withdrawals
InstantDirect to your GrabPay wallet
MobileDirect transfer to any Malaysian bank account
All BanksMany Malaysian users who have tried other platforms know how frustrating it is when winnings are left hanging for days with no certainty. At citynow, we understand that feeling — which is why our withdrawal system is designed to ensure a fast, transparent, and reliable process.
Unlike other platforms that make you wait 3 to 5 business days, citynow processes withdrawal requests within minutes for most local payment methods. Our automation system runs around the clock — including weekends and public holidays — so you never have to worry about processing times.
Every withdrawal transaction at citynow is protected with 256-bit SSL encryption and goes through multi-layered security checks. This is not just a promise — it is the standard procedure upheld by citynow's technical team at all times.
Citynow prioritises speed without compromising security. Below are the estimated processing times for each withdrawal method available on our platform.
Choose the method that best suits your needs
| Method | Processing Time | Minimum Limit | Maximum Limit | Fees | Available 24/7 |
|---|---|---|---|---|---|
| DuitNow | 1 – 3 minutes | RM 30 | RM 50,000 | None | |
| FPX | 5 – 15 minutes | RM 30 | RM 30,000 | None | |
| Touch 'n Go | 2 – 5 minutes | RM 30 | RM 10,000 | None | |
| Boost | 2 – 5 minutes | RM 30 | RM 10,000 | None | |
| GrabPay | 3 – 8 minutes | RM 30 | RM 10,000 | None | |
| Local Banks | 5 – 30 minutes | RM 50 | RM 100,000 | None |
When you play at citynow and build up your winnings, the next step is a smooth withdrawal process. citynow understands that user trust goes beyond exciting games — it's also about the confidence that your money is safe and accessible whenever you need it.
The citynow platform uses an integrated financial management system that allows every withdrawal request to be processed automatically without manual intervention in most cases. This means a faster, more accurate, and more predictable process for all users.
One of the things citynow users appreciate most is the transparency of the withdrawal process. Every request you submit will have its status updated in real time within your account. You can track whether your request is being processed, has been approved, or is already completed — without needing to contact customer support.
Citynow charges no hidden fees on withdrawals. The full amount you request will be credited to your account with no deductions from citynow's side. This is our commitment to transparency and honesty in every aspect of the platform's operations.
To ensure your account's security, citynow follows strict verification procedures before any withdrawal is processed. Each user only needs to complete the KYC process once — after that, future withdrawals will be processed faster since your identity is already verified in the system.
Follow this guide to ensure every withdrawal is processed without any issues
Make sure your KYC details have been fully verified. Withdrawals for unverified accounts may take longer or be delayed.
Ensure the bank account number or phone number you registered is correct and accurate. Errors in account details can cause processing delays.
Two-factor authentication not only secures your account but also speeds up withdrawal approvals, since your account security is already confirmed.
Although citynow processes withdrawals 24/7, choosing morning or afternoon hours on business days for bank transfers may speed up confirmation on the bank's end.
Before making a withdrawal, ensure your citynow account balance is sufficient after meeting any rollover requirements or bonus conditions, if applicable.
Enable in-app notifications on citynow so you receive instant updates once your withdrawal has been processed and your funds are on their way to your account.
Track your withdrawal history under the "Reports" section of your citynow account to ensure all transactions are recorded correctly and accurately.
If your withdrawal is taking longer than usual, citynow's support team is available 24/7 via live chat or Telegram.
In the world of online gaming platforms, trust is everything. citynow has built a strong reputation among Malaysian users as a platform that not only delivers an enjoyable gaming experience, but also ensures a truly reliable withdrawal process.
Citynow users across Malaysia — from Kuala Lumpur to Sabah and Sarawak — consistently report positive withdrawal experiences. Most cite fast processing times as one of the main reasons they stay with citynow over other platforms they have tried.
What sets citynow apart is not just speed, but consistent reliability. Whether you're withdrawing as little as RM 50 or over RM 10,000, the process is equally fast and equally secure. Every user, regardless of account level, receives the same fair and equal treatment.
Citynow also understands that each user's financial needs can vary. That's why the platform offers flexible withdrawal limits — from a low minimum so anyone can cash out their winnings, to a high maximum for premium users who frequently play in larger amounts.
On the technical side, citynow's withdrawal system is built on redundant, stable server infrastructure. This means that even if one part of the system encounters an issue, withdrawals can still be processed through available alternative routes. citynow invests heavily in its technology infrastructure not for show, but because we know user trust is our most valuable asset.
Another thing users frequently praise is citynow's responsive customer support when it comes to withdrawals. If there is an unusual delay or a user has questions about their withdrawal status, the support team provides clear and helpful answers — not generic replies that leave you none the wiser. This is a work culture citynow has instilled in their support team from the very beginning.
For new users who are still hesitant to try citynow, we recommend starting with a small deposit, playing a few games, then experiencing the withdrawal process for yourself. Once you see how easy and fast it is, you'll understand why so many Malaysian users have made citynow their platform of choice.
Answers to the most frequently asked questions about withdrawals at citynow