Playing should be an enjoyable form of entertainment, not a burden. CityNow provides a range of tools and support to ensure your gaming experience stays in control and healthy.
Six core features we provide to ensure every CityNow member plays in a safe and controlled environment.
Set your own deposit limit to keep your spending under control at all times. This limit takes effect immediately and can be lowered at any time through your account settings.
Set a time limit for your gaming sessions. When the time limit is reached, the citynow system will provide a reminder and the option to take a break or continue mindfully.
Need a short break? Use the Self-Break feature to pause account access for 24 hours, 7 days, or 30 days without permanently closing your account.
For members who need a longer break, the permanent self-exclusion option remains available. The account will be fully suspended and you will not be able to re-register within the specified period.
Set a daily or weekly loss limit. Once this limit is reached, the system will prevent you from continuing to wager until the limit period ends — protecting you from impulsive decisions.
The citynow support team is available 24/7. If you feel the need to talk to someone, we will refer you to a counselling expert at no charge.
Minimum Age Requirement
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Gaming Support
Responsible
Self-Control Tools
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Underage Players
Responsible gaming means you play as a form of entertainment — not as a way to solve financial problems, relieve stress, or chase losses. It is about awareness, control, and balance.
At CityNow, we believe the majority of our members play in a healthy and enjoyable way. However, we also recognise that a small number of individuals may face challenges managing their playing habits. That is why we provide a range of resources and tools to help everyone play more responsibly.
Responsible gaming does not mean you cannot play or have fun — it means you play mindfully, within limits you set yourself, and always remember that it is entertainment only.
A simple principle: Set your limits before playing, stick to them, and stop when you have had enough fun — not when the money runs out.
It is important to recognise the early signs of a gambling problem before it becomes serious. Here are some warning signs to watch for in yourself or someone you care about:
If you recognise two or more of the above signs in yourself, please use CityNow's self-control tools or contact our support team now.
CityNow provides a comprehensive suite of self-control tools, all accessible directly through your account settings without needing to contact support first:
Set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately; limit increases require a 7-day waiting period.
Set a time limit per gaming session. The system will remind you 15 minutes before the limit is reached.
Set a maximum loss amount. Once the limit is reached, you cannot place new bets until the limit period expires.
Take a break from 24 hours up to 6 weeks. During this period, access to your account will be fully restricted.
Choose to opt out of bonus and promotional offers that may encourage you to play more than planned.
A final option for self-exclusion lasting 1 to 5 years or permanently. Cannot be reversed during the chosen period.
Activating self-control tools on citynow is simple and takes less than two minutes. Here are the steps:
Use the button Login at the top of the page or download the citynow app for easier access.
Click on your profile icon in the top right corner, then select "Settings" or "Responsible Gaming".
Select from the list of available tools — deposit limits, time limits, loss limits, self-break, or self-exclusion.
Enter a limit value or select a break period that suits your needs.
Review your settings and click "Confirm". Some changes require verification via email or SMS.
If you experience any issues using the self-control tools, contact the CityNow support team via live chat — we are ready to assist at any time.
CityNow takes seriously its responsibility to ensure our platform remains inaccessible to individuals under 18 years of age. The following protection measures are in place:
If you suspect someone under 18 is using the CityNow platform, please contact our support team immediately. Such reports are taken seriously and will be investigated promptly.
This quiz is for personal reflection. Answer honestly to get an overview of your playing habits. (No data is submitted — this is entirely visual)
1. Have you ever played beyond the limits you originally planned?
2. Have you ever chased your losses by continuing to play to "break even"?
3. Has a family member or friend ever expressed concern about your playing habits?
4. Have you ever used money meant for basic needs (bills, rent, food) to gamble?
5. Do you feel anxious or uneasy when you are unable to play?
If your answers frequently fall on the third or fourth option, we strongly encourage you to reach out to the CityNow support team to discuss suitable self-control tools.
No one should have to face a gambling problem alone. citynow provides several channels to help you:
Remember — seeking help is a sign of strength, not weakness. The sooner you act, the easier the problem can be resolved. CityNow is always here to support your journey towards healthier playing habits.
CityNow is committed to being a responsible gaming partner. Your well-being is our top priority, above all else.