Before you start playing, make sure you fully understand the citynow Terms and Conditions. This document clearly and transparently outlines your rights, responsibilities, and the rules governing the use of our platform.
Official CityNow Document | Version 3.2This is a quick summary of the key sections you need to know. Please read the full document for complete information.
| Item | Key Rules | Status |
|---|---|---|
| Age Restriction | Must be 18 years of age or older to register and play. | Required |
| Account Verification (KYC) | Identity document required for first withdrawal | Required |
| One Account Per User | Each user is only permitted one active account. | Required |
| Bonus & Promotions | Subject to wagering requirements and validity period | Conditional |
| Fund Withdrawal | Processed within 5–15 minutes via your registered payment method | Permitted |
| Account Closure | CityNow reserves the right to close accounts that violate these terms | Applicable |
Citynow's Terms and Conditions are built on the following principles to protect all parties — players and the platform alike.
CityNow is open only to users aged 18 and above. Registering constitutes your acknowledgement that you have reached the required age and are legally eligible to play.
All personal information collected during registration and platform use is protected with high-level encryption. Your data will not be shared or sold to third parties without your consent.
All games on citynow use a Random Number Generator (RNG) system certified by an independent body. Every round is completely random — no manipulation, no cheating.
All citynow bonuses and promotions are subject to the minimum wagering requirements stated in each offer. Read the terms of each promotion carefully before claiming it to avoid misunderstandings.
Any attempt at money laundering, fraud, multi-accounting, or system manipulation will result in immediate account closure and full forfeiture of all balances with no right of appeal.
CityNow reserves the right to update these Terms and Conditions at any time. All members will be notified via email or in-app notification when significant changes occur.
By registering or using the CityNow platform, you agree to be bound by all Terms and Conditions stated below. Please read carefully before proceeding.
These Terms and Conditions constitute a legally binding agreement between you ("User" or "Member") and citynow ("Platform", "We"). This agreement takes effect immediately upon clicking the "Register" button, accessing citynow.pro, or using any services provided by our platform.
If you do not agree with any part of these Terms and Conditions, you are not permitted to use the citynow platform. Continued use of the platform following any terms update constitutes acceptance of the updated terms.
This document should be read together with the Privacy Policy and Responsible Gaming Policy which together form the entire agreement between you and citynow.
To register and use citynow's services, you must meet all of the following eligibility requirements:
CityNow reserves the right to request proof of age and identity at any time. If you fail to provide satisfactory proof, CityNow reserves the right to suspend or close your account and withhold any related funds until the matter is resolved.
Registration by minors is a serious violation. citynow will report such cases to the relevant authorities.
Each user is only permitted to hold one (1) active account at citynow. Creating multiple accounts under the same individual is a serious violation that will result in the closure of all associated accounts and the forfeiture of all balances and bonuses.
During registration, you are responsible for:
CityNow shall not be held liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
CityNow supports a variety of local Malaysian payment methods including FPX (all major banks), Touch 'n Go eWallet, GrabPay, Boost, and other methods listed on the platform. All transactions are processed in Malaysian Ringgit (MYR).
Regarding Deposits:
Regarding Withdrawals:
CityNow reserves the right to delay or withhold withdrawals for security review or compliance purposes. You will be contacted via email if your withdrawal requires additional information.
CityNow offers a range of bonuses and promotions for new and existing members. All bonuses are subject to specific terms stated alongside each offer. The general conditions applicable to all bonuses are as follows:
Tip: Always check the Promotions for the latest offers, and read each promotion's terms carefully before claiming.
Citynow users are strictly prohibited from engaging in any of the following activities:
Violation of any of the above prohibitions will result in immediate account closure, forfeiture of all balances and bonuses, and potential legal action where necessary.
All content on the citynow platform, including logos, designs, graphics, text, software code, brand names, and all visual elements, is the exclusive property of citynow or our licensed partners.
Users are prohibited from:
Any permitted use may only be carried out upon obtaining prior written approval from citynow management.
CityNow reserves the right to suspend or close any user's account at any time if:
If your account is suspended for verification reasons, your valid funds will be returned once the issue is resolved. However, in the case of closure due to a terms violation, citynow reserves the right to withhold all fund balances.
Users may also request to close their own account at any time by contacting the citynow customer support team via live chat. Once an account is closed upon the user's own request, all valid fund balances will be processed for withdrawal within 3–5 business days.
CityNow provides this platform "as is" and makes no guarantee that the service will always be free from technical disruptions, errors, or downtime. We will make every effort to ensure the platform operates smoothly at all times.
CityNow shall not be liable for:
In all circumstances, CityNow's maximum total liability to any user shall not exceed the net deposit amount made by that user in the 30 days preceding the claim.
CityNow reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice, except for significant changes which will be communicated at least 7 days before taking effect.
Notifications of changes will be delivered via:
Continued use of the platform after changes take effect constitutes acceptance of the updated terms. If you do not agree with the changes, you must stop using the platform and close your account.
These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any disputes arising will first be resolved through amicable negotiation, and if unsuccessful, through a mutually agreed arbitration process.
These Terms and Conditions were last updated on 1 January 2026. This current version supersedes all previous versions.
The citynow support team is ready to help you understand any section that is unclear. Contact us via the in-platform live chat or visit the FAQ for answers to frequently asked questions.